Katie Norton: How IoT is Shaping ITSM Strategies

10/10/2021 - 10:52

In many ways, the Internet of Things (IoT) and IT Service Management (ITSM) are natural allies. IoT devices provide data-backed insights that provide more efficient IT service delivery, and ITSM helps address issues at the device level quickly and effectively. However, ITSM strategies must adjust to accommodate new risks and challenges associated with IoT. For organizations that are considering IoT or have already started leveraging this technology, it’s important to understand how doing so will impact ITSM strategies.