Participants grew more concerned about privacy and security of IoT over the course of the workshops.
Prior to the workshops during the initial engagement, participants did not spontaneously recognise the collection and processing of personal information as areas of concern. Many participants trusted manufacturers and generally felt comfortable with their personal information being collected, however, some expressed reservations. Only a few participants took proactive steps to protect their privacy and security, for example by using random password generation, providing incorrect personal information or using a virtual private network (VPN).
As participants became more informed throughout the workshops about how IoT products handle personal information, they became increasingly sceptical about entrusting their personal information to IoT products and the companies behind them.